Terms & Conditions

Please read the terms and conditions (“Terms and Conditions”) set out below carefully before ordering any Goods from this Website. By ordering any Goods from this Website you agree to be bound by these Terms and Conditions.

 

• Definitions

“Agreement” is a reference to these Terms and Conditions, the Privacy Policy, any order form and payment instructions provided to you;

“Data Protection Legislation” means (i) unless and until it is no longer directly applicable in the UK, the General Data Protection Regulation ((EU) 2016/679) (“GDPR”) and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

 

“Goods” is a reference to the gifts and chopping/ cheese boards which we may offer for sale from our Website from time to time;

“Privacy Policy” means the policy displayed on our Website which details how we collect and store your personal data;  

“you”, “your” and “yours” are references to you the person accessing this Website and ordering any Goods from the Website;

“we”, “us” and “our” are references to ASH Chopping Boards; and

“Website” is a reference to our Website www.ashchoppingboard.uk  on which we offer our Goods for sale.

 

• Ordering

1. 1. If you would like to place an order with us you may do so either via the Website by clicking the “Add to Cart” button for the relevant item or by contacting us directly to discuss your requirements.

   2. Any contract for the supply of Goods from this Website is between you and ASH Chopping Boards. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide is your own credit or debit card and that you have sufficient funds to make the payment.

   3. When ordering from this Website you may be required to provide a username and password. You must ensure that you keep these details secure and do not provide this information to a third party.

   4. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

   5. Any order that you place with us is subject to product availability and acceptance by us.  When you place your order online we will send you an email to confirm that we have received it.  This email confirmation will be produced automatically so that you have confirmation of your order details.   The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.  Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Goods are available and the details of the order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Goods purchased.   If the Goods are not available we will also let you know by email.

   6. We reserve the right to alter the Goods available for sale on the Website and to discontinue any product line or service.

   7. The contract for the Goods will be accepted at the time we notify you that your order has been accepted. We will confirm this to you in writing. You must inform us immediately if any details are incorrect. If your order has not been accepted you will be notified of this in writing together with the reasons.

   8. You will be notified by email once your order has been despatched.

 

• Prices and Payment

1. 1. All prices listed on the Website are correct at the time of publication however we reserve the right to alter these in the future. Delivery charges which will be added to your order. The cost of delivery to mainland England, Wales, Scottish Lowlands, Channel Islands and the Isle of Man will be calculated at checkout. Please contact us for delivery charges to all other areas.

   2. The total price for Goods ordered, including delivery charges, will be displayed on the Website when you place your order. In some cases, depending on the value of the item ordered, a deposit of 30% of the full value of the item ordered must be paid at the time of placing your order. This will be indicated when you click the “Add to Cart” button. For all other Goods ordered, full payment must be made at the time of placing your order.

   3. In the case of items which are subject to a deposit, you must pay for your order 5 days before it is delivered and you can do so by Apple Pay, debit or credit card, cheque or bank transfer. Goods will not be despatched until payment has been received in full.   

   4. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also do security checks to confirm it is you making the order.

 

• Delivery

1. 1. Delivery periods quoted at the time of ordering are approximate only and may vary. Goods will be delivered to the address nominated by you at the time of ordering.

   2. All orders are delivered either by ourselves or by a reputable courier. We will make every effort to deliver within the time stated however we will not be liable for any loss caused to you by late delivery.   If we are unable to meet the agreed delivery date we will notify you of an alternative date as soon as possible.

   3. No refunds of the delivery charge are made for late deliveries.

   4. Incomplete orders must be notified to us as soon as possible following delivery and within 3 days of delivery. We will either arrange for the missing items to be delivered to you at no extra cost or refund you the original cost of the missing items.

   5. All risk in the Goods shall pass to you upon delivery.

   6. If you fail to accept delivery of the Goods at the time they are ready for delivery, or we are unable to deliver the Goods at the nominated time due to your failure to provide appropriate instructions, documentation, licences, consents or authorisations, then the Goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such Goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver the Goods shall be your responsibility and you shall indemnify us in full for such cost.

   7. You must ensure that at the time of delivery of the Goods adequate arrangements, including labour and access where necessary, are in place for the safe delivery of the Goods. We cannot be held liable for any damage, cost or expense incurred to the Goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

   8. Where delivery is outside the UK, you may be liable to pay additional tax or duty once the Goods reach your country. This may vary from country to country. Please contact your local customs office for more information.

   9. Please note that Goods may be subject to inspection by your local customs office where delivery is outside the UK.  

 

• Your Information and Data Protection

1. 1. In order to provide our services and Goods to you we require information from you such as your name and contact details. All of the information that we request you to provide to us is collected, stored and processed in accordance with Data Protection Legislation and our Privacy Policy.

 

• Cancellation and Returns

• Right to Cancel Non-personalised and Non-bespoke Goods (For customers based within the EU only):

1. 1. 1. 1. You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the Goods (or, in the case where you have ordered multiple Goods as part of one order, 14 days from the day on which you acquire, or a third party other than the carrier, acquires physical possession of the last item of the order).

         2. To exercise your right to cancel you must notify us immediately preferably by email to info@ashchoppingboard.uk . You must provide us with a clear statement of your decision to cancel this contract. You can also electronically fill in and submit the model cancellation form or any other clear statement on our Website. If you use this option, we will communicate to you an acknowledgement of receipt of such cancellation by email without delay.

         3. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.  

         4. We cannot guarantee that we will be able to stop your order once we receive notice of cancellation as the Goods may already have been despatched. In these cases the Goods will need to be returned to us.

• Effects of Cancellation:

1. 1. 1. 1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

         2. We may make a deduction from the reimbursement for loss in value of any Goods supplied if the loss is the result of unnecessary handling by you.

         3. We will make the reimbursement without delay and not later than –

            1. 14 days after the day we receive back from you any Goods supplied, or

            2. (if earlier) 14 days after the day you provide evidence that you have returned the Goods, or

            3. if there are no Goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

         4. We will make this reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Goods back or you have supplied evidence of having sent back the Goods, whichever is the earliest.

         5. You shall send the Goods back or hand them over to us at the following address 17 Harewood Avenue, Doncaster, DN6 7TA without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send the Goods back before the period of 14 days has expired.

         6. You will have to bear the costs of returning the Goods.

         7. You are only liable for any diminished value of the Goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the Goods.